Frequently Asked Questions

To become a member, you must be at least 18 years old, provide valid identification, complete a membership application form, pay the registration fee and minimum share capital, and accept the Cooperative's by-laws and principles. You can start by registering online or visiting our office.

We offer five savings plans: Bronze (Daily, 4 Weeks, 2% return), Silver (Weekly, 8 Weeks, 4% return), Gold (Monthly, 3 Months, 6% return), Platinum (Monthly, 6 Months, 12% return), and Diamond (Monthly, 12 Months, 24% return). Each plan is designed to suit different savings preferences and financial goals.

Returns are calculated based on the specific savings plan you select. Each plan offers a predetermined return rate applied to the total savings contributed over the plan's duration. Returns are credited to your account at the maturity of the savings plan, with no hidden charges or deductions.

Yes, early withdrawal is permitted but subject to conditions. A written notice must be submitted, and early withdrawal may attract a penalty fee. Returns accrued up to the point of withdrawal may be forfeited or adjusted. We encourage members to complete the full savings cycle to maximise returns.

Members' funds are held in designated bank accounts separate from operational accounts. We enforce internal controls, segregation of duties, regular internal and external audits, and maintain a reserve fund as required by cooperative regulations. Access to accounts requires proper authentication and authorisation.

Members enjoy disciplined savings culture, attractive returns on savings, access to soft loans, financial security, dividend payments, financial literacy programmes, community networking, welfare support, and investment opportunities. We are committed to the financial growth and well-being of every member.

Qualified members can access affordable loans at favourable terms. Loan eligibility is determined based on your savings history, membership duration, and compliance with the Cooperative's lending policies. Details of loan products and application procedures are available to registered members.

Contributions can be made through bank transfers, direct deposits, mobile money, or cash payments at the Cooperative's designated collection points. All contributions are recorded in your individual savings account, and you will receive regular statements showing your savings balance and accrued returns.

Yes, we are committed to protecting your privacy. Member information is collected only for legitimate business purposes, stored securely, and accessed only by authorised personnel on a need-to-know basis. We do not disclose member information to third parties without consent, except as required by law.